{"id":3964,"date":"2020-11-16T20:20:41","date_gmt":"2020-11-16T20:20:41","guid":{"rendered":"https:\/\/pbic.org.uk.websitepreview.co.uk\/privacy-policy\/"},"modified":"2020-11-16T20:34:29","modified_gmt":"2020-11-16T20:34:29","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3964\" class=\"elementor elementor-3964 elementor-3423\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d71c0a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d71c0a9\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ab3e02\" data-id=\"8ab3e02\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f801e31 elementor-widget elementor-widget-text-editor\" data-id=\"f801e31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h3>Privacy Notice<\/h3>\n<p>Your privacy is very important to us at PBIC. We hold and process information to allow us to deliver advice, guidance and various courses for all our customers. We also use data to help improve and provide the most relevant services to you.<\/p>\n<p>Our Privacy Promise to you:<\/p>\n<ul>\n<li>We will keep your information secure and confidential<\/li>\n<li>We\u00a0will never\u00a0sell your data to a third party.<\/li>\n<li>We\u00a0will never\u00a0swap your data with a third party.<\/li>\n<li>We will train our staff to ensure that they know how to manage your information appropriately and in line with regulations.<\/li>\n<li>We pass information to trusted partners and funders to be able to deliver our services (The Big Lottery Fund, European Social Fund, National Careers Service, Department for Work and Pensions). All these government departments and companies comply with Data Protection laws.<\/li>\n<\/ul>\n<p>If you are a user of our services, a student or a web visitor, this privacy policy is designed to explain to you what we do with your data and why, and how you can control it. We handle all data in line with the law. The following subsections outline key information on our privacy policy. These are set out in two main categories: Advice users and Students.<\/p>\n<h3>Advice Users<\/h3>\n<p><strong>The type of information we collect:<\/strong><\/p>\n<p>We must record certain information to be able to help with your problems or deliver careers advice. We\u2019ll also ask for information that\u2019s relevant to your case. This includes:<\/p>\n<ul>\n<li>your name, address, date of birth, contact telephone number and e-mail \u2013 so we can keep in contact about your case.<\/li>\n<li>personal information \u2013 dependent on the type of advice this could include national insurance number, information about your family, work, financial circumstances, career aspirations, interests or education and work history.<\/li>\n<li>details about services you get that are causing you problems \u2013 like energy or post<\/li>\n<li>details of items or services you\u2019ve bought, and traders you\u2019ve dealt with<\/li>\n<li>information like your gender, ethnicity or sexual orientation \u2013 for reporting purposes to our funders<\/li>\n<\/ul>\n<p>We use small data files stored on your computer called \u2018cookies\u2019. Most websites do this. They help us improve the website experience for you. Find out what we use them for, and how to control their use on\u00a0our cookies page.<\/p>\n<p><strong>Where do we get this information?<\/strong><\/p>\n<p>All data that PBIC collects will be obtained from you. When you seek advice at PBIC you will be asked to fill out an Information Advice and Guidance log. This log has all the relevant information needed to deliver the advice you require.<\/p>\n<p><strong>The purposes for collecting this information<\/strong><\/p>\n<p>The main reason we ask for your information is to help solve your problems or deliver relevant careers advice. We also need to share certain data with our funders for reporting purposes. We only access your information for other reasons if we really need to \u2013 for example:<\/p>\n<ul>\n<li>for training and quality purposes<\/li>\n<li>to investigate complaints<\/li>\n<li>to get feedback from you about our services<\/li>\n<li>to help us improve our services<\/li>\n<\/ul>\n<p>All advisers and staff accessing data have had data protection training to make sure your information is handled sensitively and securely.<\/p>\n<p>We use some information to create statistics about who we\u2019re helping and what problems are the most common. This information is always anonymised \u2013 you can\u2019t be identified from it. We share these with funders, regulators, government departments and publicly available documents such as annual reports.<\/p>\n<p><strong>Sharing information when solving problems<\/strong><\/p>\n<p>If you ask us to act on your behalf, we might need to share some of your information with other organisations \u2013 we\u2019ll always tell you when we do this. For example, if we contact an organisation on your behalf to solve a problem, we will share information relevant to this issue. In addition, if we refer you to another organisation for more advice, we might share information about your problem with them, so they can help you more quickly.<\/p>\n<p><strong>If we are concerned for your or someone else\u2019s safety<\/strong><\/p>\n<p>If something you\u2019ve told us makes us think you or someone you know might be at serious risk of harm, we could tell the police or social services \u2013 for example if we think you might hurt yourself or someone else.<\/p>\n<p><strong>Sharing information with potential employers<\/strong><\/p>\n<p>If you are looking for work, we might ask you whether you want us to share your information with potential employers who are looking for the set of skills that you have.<\/p>\n<p><strong>Letting us know if you think your information is incorrect<\/strong><\/p>\n<p>You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this by:<\/p>\n<ul>\n<li>e-mailing us at\u00a0<a href=\"mailto:dataprotection@pbic.org.uk\">dataprotection@pbic.org.uk<\/a><\/li>\n<li>speaking to your adviser using the details they have provided you with<\/li>\n<\/ul>\n<p>If you do, we will take reasonable steps to check its accuracy and correct it.<\/p>\n<p><strong>Storing your information \u2013 if you contact us online, by phone or face to face<\/strong><\/p>\n<p>Whether you contact us face to face, over the phone or by e-mail our adviser or administrator will record your data in order to resolve your query. This may be passed on internally to the appropriate person who can provide the best service.<\/p>\n<p>When you receive advice, we store all your information, correspondence, and notes about your problem into our secure case management systems. For general advice these are stored in AdvicePro, and for careers advice these are stored in Cognisoft Touchpoint. Some of your information might also be kept within our secure email and IT systems. Paper copies of IAG logs are kept in a secure filing cabinet. These records are only accessible to authorised staff, Senior Management and authorised contractors. It is advisable that computer records are accessible by password and all \u2018hard copy\u2019 information is maintained in a locked cupboard or drawer.<\/p>\n<p>In line with the various funder requirements we keep your data for as long as required. All data once the required retention period has been expired with be destroyed.<\/p>\n<p>Advice pro system is hosted in the UK and Cognisoft Touchpoint is. Most of our trusted partners store their data securely within the European Economic Area (EEA) in line with data protection law.<\/p>\n<p>We record our phone conversations for training and monitoring purposes. This is clearly stated before the connection is made. The recordings are stored in our secure on-site server and are deleted after 3 months.<\/p>\n<p><strong>Access to records<\/strong><\/p>\n<p>Only authorised staff have access to participant\u2019s records. Such records will be kept secure in locked cabinets at PBIC offices. Keys are deposited and maintained in the designated place to prevent accidental breaches of confidentiality. Information on computers is only accessed via an appropriate staff member\u2019s password.<\/p>\n<p>No file can be taken out of PBIC offices. With regards to collecting data during outreach sessions, data is stored on encrypted laptops and hard copies are logged and transferred back to PBIC offices straight after the sessions.<\/p>\n<p><strong>When we use your information without permission<\/strong><\/p>\n<p>In most cases, we\u2019ll get your permission to collect, use, store and share your information.<\/p>\n<p>At times we might use or share your information without your permission. If we do, we\u2019ll always make sure there\u2019s a legal basis for it. This could include situations where we have to use or share your information:<\/p>\n<ul>\n<li>to comply with the law, called \u2018legal obligation\u2019 \u2013 for example, if a court orders us to share information<\/li>\n<li>to protect someone\u2019s life, called \u2018vital interests\u2019 \u2013 for example, sharing information with a paramedic if a client was unwell at our office<\/li>\n<li>to carry out our aims and goals as an organisation, called \u2018legitimate interests\u2019 \u2013 for example, to create anonymous case studies and statistics for our national research<\/li>\n<li>to defend our legal rights \u2013 for example, to resolve a complaint that we gave the wrong advice<\/li>\n<\/ul>\n<p><strong>Contact us about your data<\/strong><\/p>\n<p>You can contact us at any time and ask us about what information is stored about you or to update your information. To do this please e-mail\u00a0<a href=\"mailto:dataprotection@pbic.org.uk\">dataprotection@pbic.org.uk<\/a><\/p>\n<h3>Students<\/h3>\n<p><strong>The type of information we collect:<\/strong><\/p>\n<p>In order to attend our free ESOL courses and workshops we must collect the following data:<\/p>\n<ul>\n<li>Your name, and contact information such as address, email address and telephone number, as well as your date of birth, national insurance number and your nationality.<\/li>\n<li>Information relating to your education, employment history and level of English or Polish. This is to determine which course is best suited to your needs.<\/li>\n<li>Your availability schedule, to establish which courses you would be available to attend.<\/li>\n<li>Your individual learning needs, disabilities or learning difficulties so that we can accommodate the course to your requirements.<\/li>\n<\/ul>\n<p><strong>Where do we get the information?<\/strong><\/p>\n<p>You provide the information in the above point at the moment you sign up to one of our courses. You will be asked to come in for an initial assessment and fill out the relevant forms. Your tutor will collect data throughout the course on your progress.<\/p>\n<p><strong>The purposes for collecting this information:<\/strong><\/p>\n<p>We collect this information primarily so that your learning experience is suited to your needs. We also need your contact information to update you on any changes or general information about your course. We also need to share certain data with our funders for reporting purposes. We only access your information for other reasons if we really need to \u2013 for example:<\/p>\n<ul>\n<li>for training and quality purposes<\/li>\n<li>to investigate complaints<\/li>\n<li>to get feedback from you about our services<\/li>\n<li>to help us improve our services<\/li>\n<\/ul>\n<p>All tutors and staff accessing data have had data protection training to make sure your information is handled sensitively and securely.<\/p>\n<p><strong>Sharing information<\/strong><\/p>\n<p>We will share your information with funding organisations when required. Where you have been referred through the Job Centre, we may share information with them about your attendance.<\/p>\n<p><strong>If we are concerned for your or someone else\u2019s safety<\/strong><\/p>\n<p>If something you\u2019ve told us makes us think you or someone you know might be at serious risk of harm, we could tell the police or social services \u2013 for example if we think you might hurt yourself or someone else.<\/p>\n<p><strong>Letting us know if you think your information is incorrect<\/strong><\/p>\n<p>You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this by:<\/p>\n<ul>\n<li>sending a request to\u00a0<a href=\"mailto:dataprotection@pbic.org.uk\">dataprotection@pbic.org.uk<\/a><\/li>\n<li>speaking to your adviser\/tutor using the details they have provided you with<\/li>\n<\/ul>\n<p>If you do, we will take reasonable steps to check its accuracy and correct it.<\/p>\n<p><strong>Storing your information<\/strong><\/p>\n<p>When you sign up to our courses your data will be initially kept on our waiting list which is held on one of our secure computers at PBIC office.<\/p>\n<p>Once you begin the course, all files with your data will be stored in a class folder which is kept in locked cabinets at our offices.<\/p>\n<p>In line with the various funder requirements we keep your data for as long as required. All data once the required retention period has been expired with be destroyed.<\/p>\n<p>We record our phone conversations for training and monitoring purposes. This is clearly stated before the connection is made. The recordings are stored in our secure on-site server and are deleted after 3 months.<\/p>\n<p><strong>When we use your information without permission<\/strong><\/p>\n<p>In most cases, we\u2019ll get your permission to collect, use, store and share your information.<\/p>\n<p>At times we might use or share your information without your permission. If we do, we\u2019ll always make sure there\u2019s a legal basis for it. This could include situations where we have to use or share your information:<\/p>\n<ul>\n<li>to comply with the law, called \u2018legal obligation\u2019 \u2013 for example, if a court orders us to share information<\/li>\n<li>to protect someone\u2019s life, called \u2018vital interests\u2019 \u2013 for example, sharing information with a paramedic if a client was unwell at our office<\/li>\n<li>to carry out our aims and goals as an organisation, called \u2018legitimate interests\u2019 \u2013 for example, to create anonymous case studies and statistics for our national research<\/li>\n<li>to defend our legal rights \u2013 for example, to resolve a complaint<\/li>\n<\/ul>\n<p><strong>Contact us about your data<\/strong><\/p>\n<p>You can contact us at any time and ask us about what information is stored about you or to update your information. To do this please e-mail\u00a0<a href=\"mailto:dataprotection@pbic.org.uk\">dataprotection@pbic.org.uk<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Notice Your privacy is very important to us at PBIC. We hold and process information to allow us to deliver advice, guidance and various courses for all our customers. We also use data to help improve and provide the most relevant services to you. Our Privacy Promise to you: We will keep your information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template\/template-full-width.php","meta":[],"_links":{"self":[{"href":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/wp-json\/wp\/v2\/pages\/3964"}],"collection":[{"href":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/wp-json\/wp\/v2\/comments?post=3964"}],"version-history":[{"count":2,"href":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/wp-json\/wp\/v2\/pages\/3964\/revisions"}],"predecessor-version":[{"id":3968,"href":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/wp-json\/wp\/v2\/pages\/3964\/revisions\/3968"}],"wp:attachment":[{"href":"https:\/\/pbic.org.uk.websitepreview.co.uk\/pl\/wp-json\/wp\/v2\/media?parent=3964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}